Terms of Service

§1. General Provisions

1. These Terms of Service set out the rules for using the website available at blackless.eu (hereinafter: the "Website").
2. The owner and operator of the Website is:

   KMG Paweł Wróbel

   NIP (Tax ID): 5342204180

   ul. Parkowa 14a, 05-816 Michałowice, Poland

   E-mail: kontakt@blackless.pl

   (hereinafter: the "Service Provider").

3. Using the Website constitutes acceptance of these Terms of Service.
4. These Terms of Service are made available free of charge via the Website in a form that allows downloading, reproducing, and storing.

§2. Definitions

• Website — the website available at blackless.eu, including all its subpages.
• User — any natural person using the Website.
• Service Provider — KMG Paweł Wróbel, NIP: 5342204180, based at ul. Parkowa 14a, 05-816 Michałowice, Poland.
• Waitlist — a form enabling the User to sign up in order to receive information about the BLACKLESS offer.
• Electronic service — a service provided electronically by the Service Provider to the User through the Website.

§3. Types and Scope of Electronic Services

The Service Provider offers the following electronic services through the Website:

1. Browsing Website content — providing information about the BLACKLESS brand, wardrobe system, product offerings, and blog articles.
2. Waitlist — enabling the User to sign up for the waitlist by providing an e-mail address in order to receive notifications about product availability and special offers.
3. Contact form — enabling the User to send a message to the Service Provider.

The electronic services listed above are provided free of charge, for an indefinite period, with the option to opt out at any time.

§4. Technical Requirements

To use the Website, the following is required:

• a device with Internet access,
• a current version of a web browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled,
• an active e-mail account — if using the waitlist or contact form.

§5. Rules of Use

1. The User is obliged to use the Website in accordance with applicable law, these Terms of Service, and common decency.
2. The User is obliged to provide truthful information.
3. It is prohibited for the User to submit content of an unlawful nature, in particular content that infringes upon the personal rights of third parties.
4. It is prohibited to use the Website in a manner that disrupts its functioning, in particular through the use of malicious software or devices.

§6. Intellectual Property

1. All content published on the Website, including texts, graphics, photographs, logos, icons, page layouts, and source code, is the property of the Service Provider or has been used with the consent of the rights holders and is protected by law.
2. Copying, modifying, distributing, transmitting, or otherwise using any content from the Website without the prior written consent of the Service Provider is prohibited.
3. The name "BLACKLESS," the logo, and brand identity elements are the property of the Service Provider.

§7. Liability

1. The Service Provider makes every effort to ensure that the Website functions properly and is available without interruption; however, it does not guarantee continuity of operation.
2. The Service Provider is not liable for interruptions in the operation of the Website resulting from technical reasons (maintenance, updates) or reasons beyond its control (network failures, force majeure).
3. Content published on the Website, including product information, is for informational purposes only and does not constitute an offer within the meaning of the Civil Code, unless expressly stated otherwise.

§8. Personal Data Protection

The rules for processing Users' personal data and the use of cookies are described in detail in the Privacy Policy, which constitutes an integral part of these Terms of Service.

§9. Complaint Procedure

1. The User has the right to file complaints regarding the functioning of the Website and the electronic services provided.
2. Complaints should be sent to the e-mail address: kontakt@blackless.pl.
3. A complaint should include: the User's name (or username), e-mail address, and a description of the issue being reported.
4. The Service Provider will review the complaint within 14 calendar days of receipt and inform the User of the outcome by electronic means.

§10. Termination of the Electronic Service Agreement

1. The User may discontinue using the electronic services provided through the Website at any time.
2. Opting out of the waitlist is possible by sending an e-mail to kontakt@blackless.pl requesting removal.
3. The Service Provider may terminate the electronic service agreement in the event of a serious breach of these Terms of Service by the User, after prior notice to cease the violations.

§11. Right of Withdrawal from the Contract

1. A Consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs set out in paragraphs 7 and 9. The provisions concerning the Consumer apply accordingly to a natural person concluding a contract directly related to their business activity, where the contract is not of a professional nature for that person.
2. The withdrawal period begins when the Consumer, or a third party other than the carrier designated by the Consumer, takes possession of the goods; for a contract covering multiple goods delivered separately, in batches or in parts — from taking possession of the last item, batch or part.
3. To exercise the right of withdrawal, the Consumer submits an unequivocal statement. For this purpose the Service Provider makes available an online function labelled “Withdraw from contract here", permanently accessible in the Website footer and at blackless.eu/withdrawal (in the Polish version blackless.pl/odstapienie-od-umowy). The Consumer may also use the model withdrawal form attached as an annex to these Terms, or make a statement in any other form; use of the model form is not mandatory.
4. After completing the online form and confirming the decision via the “Confirm withdrawal from contract" function, the Service Provider, without undue delay, sends the Consumer a confirmation of receipt of the statement on a durable medium (by e-mail), containing the content of the statement and the date and time of its submission.
5. To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
6. Where an order covers multiple products, the Consumer may withdraw from the entire contract or only from part of it, indicating the products concerned.
7. The Consumer must return the goods to the Service Provider without undue delay and no later than 14 days from the day of withdrawal. It is sufficient to send the goods back before the deadline expires. The direct cost of returning the goods is borne by the Consumer.
8. The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. Merely inspecting or trying on the product — to the extent that would be possible in a physical store — does not forfeit the right of withdrawal.
9. The Service Provider, without undue delay and no later than 14 days from receipt of the statement of withdrawal, returns to the Consumer all payments made, including the costs of delivery. If the Consumer chose a delivery method other than the cheapest standard method offered by the Service Provider, the Service Provider does not reimburse the additional costs exceeding the cheapest standard delivery option.
10. The refund is made using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to a different method that does not involve any costs for them.
11. The Service Provider may withhold the refund until it has received the goods back or until the Consumer has supplied proof of having sent them back, whichever occurs first.
12. For products purchased as a set covered by a bundle discount or another price reduction, withdrawal from part of the products may result in the loss of the discount. In such a case the refund amount is recalculated accordingly so that the regular price of the products retained by the Consumer is preserved.
13. The right of withdrawal does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular to contracts where the subject of the performance is: a non-prefabricated item manufactured to the Consumer's specification or serving to satisfy their individualised needs (e.g. a made-to-measure product); an item delivered in a sealed package which, after opening, cannot be returned for health-protection or hygiene reasons, if the package was opened after delivery (e.g. underwear, socks).

§12. Out-of-Court Dispute Resolution

A User who is a consumer may use out-of-court methods of handling complaints and pursuing claims, including:

• applying to a permanent consumer arbitration court operating at the Trade Inspection,
• applying to the provincial inspector of the Trade Inspection,
• using the Online Dispute Resolution (ODR) platform available at: ec.europa.eu/consumers/odr.

§13. Final Provisions

1. In matters not regulated by these Terms of Service, the provisions of Polish law shall apply, in particular the Civil Code, the Act on Provision of Electronic Services, and the Consumer Rights Act.
2. The Service Provider reserves the right to amend these Terms of Service. Changes shall take effect on the date of publication of the updated Terms of Service on the Website.
3. If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. These Terms of Service enter into force on March 17, 2026.